The agreement between you and MotorPitch when you use the platform. Written to be read, not buried.
These Terms of Service ("Terms") are a legal agreement between you, or the dealership you represent ("you", "your"), and MotorPitch Ltd, registered in England & Wales under company number 15234567 ("MotorPitch", "we", "us"). By creating an account, starting a trial, or using the platform, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind it.
MotorPitch provides tools to source, list, manage and sell vehicles, handle leads and deals, manage accounts and VAT, and communicate with customers. We grant you a non-exclusive, non-transferable right to use the Platform for your own dealership business during your subscription, subject to these Terms.
We offer a 2-month free trial with full features and demo data, with no card required to start. At the end of the trial you may add a payment method to continue on a paid plan; if you do not, your access to paid features may be suspended and your trial data may later be deleted in line with our Privacy Policy. We may change or withdraw trial terms for future sign-ups, but won't change the deal for a trial already under way.
You must provide accurate registration details and keep your login credentials secure. You are responsible for activity under your Account and for your users' compliance with these Terms. You must be a business (or acting for one) in the United Kingdom and at least 18 years old. Notify us promptly of any unauthorised use.
As between you and us, you own Your Data. You grant us a limited licence to host, process, back up and display Your Data solely to provide and support the Service. We act as your data processor for personal data within Your Data, as described in our Privacy Policy and any data processing terms. You are responsible for the accuracy and lawfulness of Your Data and for having the right to put it into the Platform. You can export Your Data while your Account is active, and request its return or deletion after termination, subject to records we must retain by law.
You agree not to: use the Platform unlawfully or to store unlawful content; upload malware; attempt to breach security or access another tenant's data; reverse-engineer, resell or sublicense the Platform except as permitted; scrape or overload the Service; or use it to send unsolicited messages in breach of marketing laws (including PECR). We may suspend Accounts that put the Service or other customers at risk.
The Platform can connect to third-party services (for example AutoTrader, CarGurus, Carwow, AA Cars, eBay, auction platforms, DVLA, HPI, WhatsApp Business, SMS providers, Xero and Sage). Those services are provided by third parties under their own terms, and your use of them is between you and them. We are not responsible for third-party services, and availability of any integration may change.
MotorPitch is in active rollout. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free, and we may carry out maintenance. In keeping with how we describe our product, some channel and data integrations currently operate in guided mode and are being switched to live API connections as we onboard dealers; we will be clear about what is live and what is guided. Features may be added, changed or removed as the product develops.
We and our licensors own all rights in the Platform, its software, design and branding. These Terms grant you a right to use the Service, not any ownership of it. You must not use our name or branding without permission. Feedback you give us may be used to improve the Service without obligation to you.
The Platform is provided "as is" and "as available". To the extent permitted by law, we exclude all implied warranties. MotorPitch provides tools to help you run your business and meet obligations (including VAT Margin Scheme calculations and HMRC-aligned documents), but it is not a substitute for professional accounting, legal or tax advice, and you remain responsible for your own compliance and for checking figures and documents before you rely on them.
Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data; and our total liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that period. You are responsible for keeping your own records and backups of business-critical data.
These Terms apply while you use the Service. You may terminate by cancelling your subscription. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or where required by law, giving notice where reasonable. On termination your right to use the Platform ends; sections that by their nature should survive (including data, IP, disclaimers and liability) continue.
We may update these Terms from time to time. We will post the updated version here and update the date above; material changes affecting paying customers will be notified directly. Continued use after changes take effect means you accept them.
These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these Terms: hello@motorpitch.com. Enterprise and licensing: sales@motorpitch.com. Billing and invoices: billings@motorpitch.com.